Larnach Castle Terms & Conditions


Within 14 days of delivery, you may return any item you purchase in new condition with tags and labels for a full refund.

We’ll also pay the return shipping cost if the return is a result of our error.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

You can expect a refund in the same form of payment originally used for purchase within seven business days of our receiving your return.


Delivery policy


We will not deliver to a Post Office box or any address in which we deem suspicious. We ship our goods using New Zealand Post for deliveries.

Within New Zealand you should expect your order to be delivered within seven working days.

Overseas deliveries vary depending on your shipping location.

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Privacy policy


Any personal information that is provided by the user of this website is retained by merchant for the purposes of contact and shipping only and will not be distributed to third parties.

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Returns policy


Within 14 days of delivery, you may return any item you purchase in new condition with tags and labels for a full refund.

We’ll also pay the return shipping cost if the return is a result of our error.

We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.

You can expect a refund in the same form of payment originally used for purchase within seven business days of our receiving your return.

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Secure payment policy


All Credit Card transactions are processed immediately via PayPal and your Bank.

The payment page is hosted by PayPal and secured with PayPal's leading security and anti-fraud tools.

The card details you enter are safe because it is not stored or cached by us as the merchant - but entered directly into the banking system.

You will receive an instant confirmation of transaction approval or decline before being returned to our web site.

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Warranty policy


Should the product received be dead on arrival, or if you discover any defects in your product, please contact us via of our contact page, to help us arrange a replacement on receipt of the item.

When replacements are not available we may, at our discretion, provide a complete refund.

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